Product upgrade and trade-in plan

One of KDT's distinctive after-sales services is the option to upgrade older products and exchange them for newer, more capable models. The service is designed to protect customers' investment and let them move to newer equipment without having to replace their entire infrastructure and pay for a new product.

Under this plan, as long as the product's generation and technology have not fundamentally changed, customers who need more capacity or features can submit an upgrade request for their product. Once the conditions have been reviewed and the request approved, KDT buys back the old product and it can be replaced with a newer product that suits the customer's needs.

For example, if a customer is using an 8-channel NVR and later needs more capacity as the project progresses, they can hand the current unit over to KDT and, once the process is complete, replace it with a 16-channel NVR.

The same option is available for network equipment. For instance, if a customer needs more capacity, more ports, additional features or higher performance, an existing switch can be replaced with a higher model after a technical and commercial review of the request.

The aim of this plan is not simply to sell a new product. KDT wants customers to be able to protect their previous investment and keep their equipment up to date as their project's needs grow. This approach can be economically and operationally significant, especially for organizations and projects with a large number of devices.

The upgrade plan can also avoid the extra cost of buying equipment all over again and make it simpler for customers to expand their systems. Instead of discarding their previous equipment entirely, customers can put the remaining value of their current product toward a newer generation or a higher model.

The service is provided according to the terms applicable to the product, the technical condition of the equipment, the purchase date, the replacement model, stock availability and the current terms of the upgrade plan. The details of each request will be communicated to the customer after review by KDT's specialists.