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View the getting-started guideInstallation and setup
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Submit a service requestFrequently asked questions
Find quick answers to common questions, or search every topic in the Help Center.
01 CCTV CamerasWhy does my CCTV camera drop its connection from time to time?
Common causes include unstable power, an unreliable cable or link, heavy load, incorrect settings and firmware issues. Reviewing the event log and testing step by step will help you pinpoint the cause.
02 HDD Capacity CalculationHow do I work out how much hard disk capacity a storage system needs?
Base the calculation on the number of devices, actual usage, how long the system will be in use and how much the project is likely to grow. It is also wise to keep some capacity in reserve.
03 Bandwidth CalculationHow do I work out how much bandwidth a network needs?
Base the calculation on the number of devices, actual usage, how long the system will be in use and how much the project is likely to grow. It is also wise to keep some capacity in reserve.
04 CCTV CamerasDoes after-sales service for CCTV cameras continue after the warranty expires?
As long as a product can still be supported technically and its technology has not become obsolete, we can continue to provide repairs and spare parts after the warranty expires.
05 Network SwitchesWhere should I start when choosing the right network switches?
Start by defining the intended use, the number of devices, the installation environment, the capacity required and your plans for future expansion. Then choose the model and technical specifications based on what the project actually needs.
06 CCTV CamerasDo CCTV cameras need an internet connection?
Not necessarily for basic operation. Some management or remote-access features may require internet access, but local operation can work independently.
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