Product returns

To give customers greater confidence when buying and to offer a different after-sales experience, KDT allows purchased products to be returned and refunded under specific terms and conditions.

KDT customers who are not satisfied with a product can submit a return request up to three months after the date of purchase. If the relevant conditions are met, KDT buys the product back with no deduction, and the amount the customer paid is refunded in accordance with the rules of this service.

This policy is intended to increase customers' confidence in the quality and performance of KDT products and to let them make purchasing decisions with greater certainty. It is one of KDT's distinctive services in customer relations and after-sales service.

However, eligibility for this service depends on how the product was purchased and on compliance with KDT's official sales process. The return plan is available, under the published terms, for products purchased through KDT's network of authorized resellers and approved sales channels. Products obtained from unauthorized sellers, unofficial channels or outside the official sales network are not necessarily eligible for return.

For this reason, KDT recommends that customers buy through the company's authorized resellers and official sales channels, so that they receive full after-sales service, warranty and support, and can also use the return plan.