Support
KDT after-sales services
From pre-purchase consulting to a broad warranty, remote and on-site support and technician training: KDT stays with you for the whole life of your equipment.
- KDT product warrantyA 2- to 6-year warranty with broad coverage that extends even to water damage, breakage and damage caused by floods and earthquakes, subject to the warranty terms.Learn more
- Remote technical supportKDT's 10-person online support team provides phone troubleshooting and remote connection through proprietary software, resolving issues quickly without shipping equipment.Learn more
- Request an on-site engineerIf a problem cannot be solved remotely, a KDT engineer is dispatched to the project site, anywhere in Iran.Learn more
- Product returnsProducts bought through official KDT channels can be returned and bought back with no deduction for up to three months after purchase, subject to the plan's terms.Learn more
- Repair technician trainingSpecialist repair, service and maintenance courses for organizations' technicians, leading to the KDT Certified Service Technician certificate.Learn more
- Installation and commissioning technician trainingTraining for field teams in the proper installation, configuration and commissioning of KDT equipment, leading to the KDT Certified Installation & Commissioning Technician certificate.Learn more
- Pre-purchase consultingFree phone, online and in-person consulting on choosing the right equipment and designing your project, before you buy.Learn more
- CCTV storage (hard disk) calculatorEnter the number of cameras, their resolution, codec and frame rate to see how much hard-disk space and network bandwidth continuous recording needs.Learn more
- Camera field-of-view calculatorChoose a KDT camera or a lens of your own and enter the distance to the target to see the area the camera covers and how far it can detect, observe, recognise and identify people.Learn more
- IP camera bandwidth calculatorEstimate camera bitrates, the network and PoE switch uplink, NVR incoming bandwidth and storage from the number of cameras, resolution, codec and frame rate.Learn more
- Temporary device passwordGet a temporary password for your KDT device from the online service pass.kdt.ir.pass.kdt.ir (opens pass.kdt.ir)
Questions about this service?
KDT support engineers are here to help: submit a request or give us a call.