Request an on-site engineer

Another of KDT's specialist and distinctive services is on-site technical support at the project location. If an equipment problem cannot be resolved through remote support, customers can submit a request for an engineer to be dispatched to the project site.

As a first step, specialists in KDT's support unit try to identify and resolve the problem by phone, through technical review, remote access and remote support, and by obtaining the necessary information and reports from the customer's project team. In many cases, this approach resolves the problem in the shortest possible time without anyone having to be sent to the site.

If the assessment shows that resolving the problem requires an engineer to be physically present, a KDT engineer or technician will be dispatched to the project site in coordination with the customer. This service is available to KDT projects and customers across Iran and is not limited to the locations of the company's offices or service centers.

On arrival, the engineer inspects the equipment and the related infrastructure in the field and carries out specialist troubleshooting, checks connections and installation conditions, tests the equipment, identifies the root cause, takes corrective action and brings the system back into operation.

In projects with a large number of devices or complex infrastructure, having an engineer on site can play an important role in shortening troubleshooting time and returning the system to normal operation more quickly.

KDT has set out to deliver on-site support as part of a complete chain of technical services: the customer first receives phone and online support and, if needed, that support continues all the way to an engineer's visit to the project site. This structure ensures that every problem is handled through the fastest and most appropriate technical route for its nature and complexity.