Pre-purchase consulting
Free phone, online and in-person consulting on choosing the right equipment and designing your project, before you buy.
Before customers buy, KDT offers free specialist consulting on equipment selection and project design. The service helps customers, organizations, companies and contractors choose the most suitable equipment for their project's actual needs before purchasing, and avoid unnecessary costs or the wrong choice of equipment.
KDT's technical specialists can review a project's requirements by phone, online or in person, and recommend a suitable solution based on factors such as the type of application, project size, number of devices, required capacity, network architecture, technical requirements and expected features.
This consulting is not limited to recommending a product. KDT specialists can also help customers and installers with the overall project design, equipment selection, sizing the right capacity, how devices are connected and communicate, network design and reviewing the technical requirements for implementing the project.
For larger and more specialized projects, the project information and requirements are reviewed in detail and a solution tailored to that specific project is proposed. The aim is for the customer to have a clear picture, before purchasing, of the equipment required, how it will be used and what is needed to implement the project correctly.
The service is available to a wide range of customers, from end users and companies to contractors, consultants and installers, and KDT provides initial purchasing and design consulting free of charge.
At KDT, technical service does not start at the moment of purchase; we stand with the customer from the stage when the project is still on paper, so that equipment selection and design are done correctly and methodically from the outset.
More after-sales services
All services- KDT product warrantyA 2- to 6-year warranty with broad coverage that extends even to water damage, breakage and damage caused by floods and earthquakes, subject to the warranty terms.Learn more
- Remote technical supportKDT's 10-person online support team provides phone troubleshooting and remote connection through proprietary software, resolving issues quickly without shipping equipment.Learn more
- Request an on-site engineerIf a problem cannot be solved remotely, a KDT engineer is dispatched to the project site, anywhere in Iran.Learn more
- Product returnsProducts bought through official KDT channels can be returned and bought back with no deduction for up to three months after purchase, subject to the plan's terms.Learn more
- Product upgrade and trade-in planHand your existing product over to KDT, have it bought back, and replace it with a higher model that matches your project's growth.Learn more
- Repair technician trainingSpecialist repair, service and maintenance courses for organizations' technicians, leading to the KDT Certified Service Technician certificate.Learn more
- Installation and commissioning technician trainingTraining for field teams in the proper installation, configuration and commissioning of KDT equipment, leading to the KDT Certified Installation & Commissioning Technician certificate.Learn more
- CCTV storage (hard disk) calculatorEnter the number of cameras, their resolution, codec and frame rate to see how much hard-disk space and network bandwidth continuous recording needs.Learn more
- Temporary device passwordGet a temporary password for your KDT device from the online service pass.kdt.ir.pass.kdt.ir (opens pass.kdt.ir)