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After-sales services

Pre-purchase consulting

Free phone, online and in-person consulting on choosing the right equipment and designing your project, before you buy.

Before customers buy, KDT offers free specialist consulting on equipment selection and project design. The service helps customers, organizations, companies and contractors choose the most suitable equipment for their project's actual needs before purchasing, and avoid unnecessary costs or the wrong choice of equipment.

KDT's technical specialists can review a project's requirements by phone, online or in person, and recommend a suitable solution based on factors such as the type of application, project size, number of devices, required capacity, network architecture, technical requirements and expected features.

This consulting is not limited to recommending a product. KDT specialists can also help customers and installers with the overall project design, equipment selection, sizing the right capacity, how devices are connected and communicate, network design and reviewing the technical requirements for implementing the project.

For larger and more specialized projects, the project information and requirements are reviewed in detail and a solution tailored to that specific project is proposed. The aim is for the customer to have a clear picture, before purchasing, of the equipment required, how it will be used and what is needed to implement the project correctly.

The service is available to a wide range of customers, from end users and companies to contractors, consultants and installers, and KDT provides initial purchasing and design consulting free of charge.

At KDT, technical service does not start at the moment of purchase; we stand with the customer from the stage when the project is still on paper, so that equipment selection and design are done correctly and methodically from the outset.

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